How to Set Up the Email Channel
BrokerBot can receive and respond to emails through a dedicated @brokerbot.email address. When enabled, inbound emails to this address are routed directly to your team's AI assistant.
Who Can Enable It?
Only Owners and Team Leaders can enable or disable the Email Channel.
Setting Up
Navigate to Settings → Channels → Email.
Toggle the Email Channel On.
BrokerBot will assign a unique email address (ending in @brokerbot.email).
Copy this address and share it with your team or use it in workflows.
How It Works
When someone sends an email to your BrokerBot email address, the message is routed to the AI assistant.
BrokerBot processes the email and can respond using the same knowledge and tools available in chat.
Important Notes
Disabling the Email Channel clears the current address. If you re-enable it, a new address is assigned — the old one cannot be recovered.
This is separate from your personal Gmail or Outlook integration — the Email Channel is a dedicated inbox for your BrokerBot assistant.
Questions? Reach out to [email protected].