What File Types Are Supported in BrokerBot?
BrokerBot supports the following file types in chat and the Knowledge Center. Availability can vary by where you add the file.
Chat Attachments
Chat supports images, PDFs, text and markup files, data files, video files, and audio files from the supported lists below.
Chat attachments are limited to:
30 MB per file
100 files per message
If a file is rejected, check that its extension and file type match one of the supported formats. For videos and audio, processing may take a little longer depending on the length of the recording.
Import Video from URL
Knowledge Center users can add supported videos without uploading a file by selecting Import Video from URL. Supported sources include:
YouTube video links
Vimeo video links
Direct video-file URLs, such as links ending in .mp4 or .mov
YouTube channel or playlist URLs
YouTube channel and playlist imports can continue syncing new videos as they are published.
Knowledge Center Uploads
The Knowledge Center is available to team members. What each person can see or edit depends on the folder’s visibility and permissions:
Owners, partners, and team leaders can view private folders owned by their team and can upload or import content, create folders, and manage content where they have edit access.
Other team members can view internal folders and files shared with their team, but cannot upload files, import videos from URLs, create folders, or add content.
Users with individual permissions can view specifically shared private content. Individual permissions are view-only, so these users cannot upload files, import videos from URLs, create folders, or add content.
Public content is broadly visible, while private content is limited to the users or teams granted access.
Images
.jpg, .jpeg, .png, .gif, .bmp, .svg, .tiff, .heic, .heif
Documents
.pdf, .doc, .docx
Spreadsheets and Data
.xlsx, .csv, .tsv
Text and Markup
.txt, .md, .json, .xml, .html, .yaml
Video
.mp4, .webm, .mov, .m4v, .ogv
Audio
.mp3, .wav, .m4a, .aac, .ogg, .flac