What Is the Training Center?
The Training Center is a dedicated dashboard where Owners can review, manage, and improve how BrokerBot responds to questions. It gives you full visibility into feedback from past conversations and lets you approve, reject, or refine AI instructions—so BrokerBot always reflects your team's current policies and best practices.
Who Can Use It?
Account Owners — Can approve, reject, and refine training instructions
Members — In chat, say "save for training" but can't approve, reject or refine training instructions
Only Account Owners have the ability to approve or update training instructions to ensure consistency across the team.
Key Features
Centralized Feedback Management
All training feedback lives in one place
Search by user, topic, or message to quickly find what you need
No more digging through individual chats
Approval Workflow
Training suggestions must be reviewed and approved before taking effect
Keeps guidance clear, intentional, and consistent across your team
Version Control
Revisit and update previous training instructions when policies change
Replace outdated guidance without starting from scratch
Conflict Prevention
Manage specific instructions within their original chat to avoid contradictory rules
Keeps BrokerBot's behavior predictable and reliable
How to Use the Training Center
Log in to your BrokerBot dashboard
Navigate to the Training Center from the main menu
Search for existing instructions by user, topic, or keyword
Review any pending feedback or training suggestions
Approve, reject, or refine the instruction as needed
Changes take effect immediately once approved
Real-World Examples
Updating a Company Policy
Your brokerage changes how agents should handle wholesaling questions. A Team Leader finds the old instruction in the Training Center, updates it, and an Owner approves it. From that point forward, BrokerBot automatically routes all wholesaling questions to the broker.
Resolving Terminology Confusion
New agents keep asking for their "Brokerage License Number" when they actually need their office's MLS ID. You set up an instruction so BrokerBot provides both pieces of information whenever either term is used—eliminating confusion and saving time.
Why It Matters
BrokerBot always reflects your latest policies
New agents get accurate answers from day one
Policy updates are instant—no need to retrain your whole team
Sensitive topics are handled compliantly by routing to the right person
Next Steps
Ready to get started? Head to the Training Center in your BrokerBot dashboard today and take control of how your AI assistant speaks on behalf of your team.
Need help? Reach out to BrokerBot Support at any time.