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How to Upload and Use Videos in BrokerBot

Learn how BrokerBot watches, listens to, and learns from your video uploads

Written by Maximo Gomez VI

How to Upload and Use Videos in BrokerBot

BrokerBot watches, listens to, and learns from your videos like a teammate would. Upload a video to chat or add it to your Knowledge Center, then ask questions about what was said or shown.

Supported Video Formats

  • .mp4

  • .webm

  • .mov

  • .m4v

  • .ogv

What BrokerBot Can Do With a Video

  • Understand spoken content

  • Identify important visual information

  • Make the content searchable

  • Summarize the video

  • Answer questions about specific topics, moments, or instructions

Upload a Video in Chat

  1. Select the + button in the chat window, or drag a video into the conversation.

  2. Select your video file.

  3. Wait for BrokerBot to finish processing.

  4. Ask a question or request a summary.

Chat video uploads are limited to 30 MB per file. You can upload up to 100 files in one message.

Add a Video to the Knowledge Center

Knowledge Center users can upload a video file or select Import Video from URL. URL imports support YouTube video links, Vimeo video links, and direct links to video files such as .mp4 or .mov.

You can also add a YouTube channel or playlist. New videos from the channel or playlist can be imported automatically as they are published.

Who Can Access the Knowledge Center?

Team members can open the Knowledge Center, but the folders and files they can see depend on visibility and permissions:

  • Owners, partners, and team leaders can view private folders owned by their team and can manage content in folders where they have edit access.

  • Other team members can view internal folders and files shared with their team. They cannot upload files, import videos from URLs, create folders, or add other content to the Knowledge Center.

  • Users with individual permissions can view the specific private folders or files shared with them. Individual permissions are view-only: they cannot upload files, import videos from URLs, create folders, or add other content.

Public folders can be viewed by anyone with access to the relevant team experience. A file or video is not automatically visible to every team member when it is added to a restricted folder.

Tips for Better Results

  • Clear audio produces better answers.

  • Shorter videos usually finish processing sooner.

  • For a long recording, consider splitting it into sections.

  • Give imported videos a descriptive name so they are easier to find later.

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