If you notice something isn’t working correctly in BrokerBot, please help us by reporting the issue. There are two ways to reach us:
Option 1: Use the Support button in the app (recommended)
This is the fastest way to get help. In-app chat connects you immediately with Fin, our AI support rep, who can often resolve your issue on the spot. Anything Fin can’t assist with is automatically reviewed by a human on the BrokerBot Support Team — so your report never gets lost.
In BrokerBot, look for the Support button (life-preserver icon) at the bottom of the left sidebar. You can also find it in the menu under your profile picture.
Click it to open a support conversation.
On most plans this opens our in-app chat, where Fin will assist you right away.
On Brokerage and Enterprise plans, this opens your dedicated Slack Connect support channel.
Describe the issue.
Option 2: Email us
Send an email to [email protected] describing the issue. Note that email does not provide the immediate assistance you get from Fin in the in-app chat — your report will be reviewed by the Support Team as soon as they’re able.
What to include in your report
The more detail you give us, the faster we can fix it:
What went wrong — a brief description of what you expected vs. what happened
Where it happened — which page or feature you were using (a link to the chat or page helps a lot)
When it happened — date and approximate time
A screenshot or screen recording, if possible
The BrokerBot Support Team may have follow-up questions about the issue, so please respond as soon as you can.
That’s it!
Our support team can review your session, diagnose the problem quickly, and work with our engineering team if necessary.
Thank you for helping us improve BrokerBot!