Here’s how it works:
Market Administrators are the only ones who can assign a new email to a member user account.
Member users cannot change their own email addresses.
The Market Administrator will delete your current user profile and all associated data.
This includes your chat history and any account activity—this information cannot be recovered once deleted.
After deleting the old profile, the Market Administrator will add you as a new user with your updated email address.
You’ll receive an invitation to log in using your new email.
Follow the instructions in the email to access your account.
You must verify your phone number upon first login.
This step ensures your account’s security and proper setup.
Important Notes:
Once this process is complete, your previous chat history and data will be lost.
If you have important information you need to save, make sure to download or back it up before requesting the change.
If you need help, contact your Market Administrator for assistance for changing your email address.