Here’s how to resolve this issue:
Common Cause: Account Registered with a Different Email
Sometimes, your account is set up using a specific email address, which may be different from the one you’re trying to use.
What to do:
Double-check your email inboxes to see which address might have received a welcome or activation email.
Your account may have been provisioned with a different email address from your leadership
Please try logging in with that email address.
Common Cause: You Signed Up Without a Team Invitation
Another frequent reason for login trouble is creating a brand-new account on your own instead of being added to your team. BrokerBot access is granted through a team invitation from your account owner. If you register directly without that invitation, your login won’t be connected to your team, its shared data, or its subscription — so it can look like your account “isn’t recognized.”
What to do:
Ask your account owner (your team leader or administrator) to invite you to the team using your work email address.
Once they send the invitation, you’ll receive an email from [email protected] — click Accept Invitation and log in with that same email.
If you already created a separate account on your own, let your account owner or our support team know so we can make sure you end up on the correct team.
Stuck After “Login with Google”?
If you used Login with Google and chose an email that isn’t set up on a BrokerBot team, you can land on the “unrecognized email” screen and get stuck. Your browser saves that session, so going back to the login page simply routes you to the same screen.
What to do:
Click Logout in the top right of that screen to clear the saved session.
Return to the login page and sign in with a different email — one that your account owner has provisioned or invited to the team.
If none of your emails work, ask your account owner to invite the email you’d like to use.
Additional Tips
If you’re unsure which email to use, search your inboxes for past welcome emails from our team or Intercom.
Be sure there are no typos in the email address you enter.
If you requested a password reset, make sure you used the correct email.
Still Having Trouble?
If you’re still unable to log in after confirming the correct email, please contact our support team. Provide details about your issue, including the email address you believe is associated with your account.