Here’s how to resolve this issue:
Common Cause: Account Registered with a Different Email
Sometimes, your account is set up using a specific email address, which may be different from the one you’re trying to use.
What to do:
Double-check your email inboxes to see which address might have received a welcome or activation email.
Your account may have been provisioned with a different email address from your leadership
Please try logging in with that email address.
Additional Tips
If you’re unsure which email to use, search your inboxes for past welcome emails from our team or Intercom.
Be sure there are no typos in the email address you enter.
If you requested a password reset, make sure you used the correct email.
Still Having Trouble?
If you’re still unable to log in after confirming the correct email, please contact our support team. Provide details about your issue, including the email address you believe is associated with your account.