What is the Training Center?
The Training Center is a dedicated space where Owners and Team Leaders can review, manage, and improve how BrokerBot responds to questions. It lets you see feedback on past conversations, approve or reject training suggestions, and refine how BrokerBot answers specific topics. This ensures that the AI always follows your company’s latest policies and best practices.
Key Features & How It Works
Centralized Feedback Management: All training feedback is collected in one place. You can search by user, topic, or message to quickly find and update instructions.
Approval Workflow: Only Owners and Team Leaders can approve, reject, or refine training instructions. This keeps your team’s guidance clear and consistent.
Version Control: If your company policy changes, you can revisit previous training chats, search for the relevant content, and update or replace instructions—ensuring BrokerBot always gives the right answer.
Conflict Prevention: To avoid confusion, it’s recommended that specific instructions are managed within each chat. This helps prevent conflicting rules for the same topic.
How Will It Help You?
Consistent Answers: BrokerBot will always provide responses that match your team’s current policies, reducing the risk of outdated or incorrect information.
Faster Onboarding: New team members can rely on BrokerBot for accurate, up-to-date answers, making training easier and more efficient.
Easy Policy Updates: When policies change, you don’t have to retrain everyone—just update the relevant instruction in the Training Center.
Compliance & Risk Reduction: By routing sensitive or policy-specific questions (like wholesaling) directly to the broker, you ensure compliance and minimize risk.
Real-World Use Cases
Example: Company Policies
Suppose your brokerage updates its policy on how agents should handle wholesaling questions. With the Training Center, a Team Leader can quickly find the old instruction, update it, and approve the new guidance. From that moment on, BrokerBot will direct all wholesaling questions to the broker, keeping your team compliant and informed.
Example: Colloquial Resolutions
New agents may confuse specific terminology, such as asking for their Brokerage License Number when they need their office's MLS ID. With the Training Center, you can set up BrokerBot to provide both pieces of information whenever someone asks for either of them. This way, agents always get the information they need, reducing confusion and saving time—especially for those still learning the terminology.
In Summary:
The BrokerBot Training Center gives your team more control, flexibility, and peace of mind. It’s your one-stop shop for making sure BrokerBot always speaks with your voice—no matter how your business evolves.
Ready to get started? Visit the Training Center in your BrokerBot dashboard today!