Why This Happens
Your account was set up by your account owner — so the email on file may be different from what you typically use.
How to Fix It
Ask your account owner or administrator to look up your user profile and confirm which email address is associated with your account
Still have access to that email? Use it to log in — your existing profile is ready to go
Don't want to use that email? Your account owner can update your login email to one you prefer
After You Log In
Once you're in, make sure to add and verify your phone number in your profile — look for the green checkmark to confirm it's set up correctly.
Still Need Help?
If you're still having trouble, click the Support button or email [email protected] and our team will get you sorted out right away.