Why This Happens
Your account was set up by your account owner — so the email on file may be different from what you typically use.
How to Fix It
Ask your account owner or administrator to look up your user profile and confirm which email address is associated with your account
Still have access to that email? Use it to log in — your existing profile is ready to go
Don't want to use that email? Your account owner can update your login email to one you prefer
Haven't Been Invited Yet?
Sometimes the problem isn't the email at all — it's that you signed up on your own before your account owner added you to the team. BrokerBot accounts are created by invitation, so logging in with an account you made yourself means you're not connected to your team or its subscription, and your email won't be recognized as a team member.
Ask your account owner to invite you to the team using your work email address
Watch for the invitation email from [email protected], click Accept Invitation, and log in with that same email
Already created your own account? Let your account owner or our support team know so we can move you onto the right team
Stuck After “Login with Google”?
If you used Login with Google and picked an email that isn't set up on a BrokerBot team, you can get stuck on the "unrecognized email" screen. Your browser saves that session, so returning to the login page just routes you back to the same screen.
Click Logout in the top right of that screen to clear the saved session
Log back in with a different email — one that your account owner has provisioned or invited to the team
None of your emails work? Ask your account owner to invite the email you'd like to use
After You Log In
Once you're in, make sure to add and verify your phone number in your profile — look for the green checkmark to confirm it's set up correctly.
Still Need Help?
If you're still having trouble, click the Support button or email [email protected] and our team will get you sorted out right away.